Human Factors in Aviation Maintenance

A Safety Management Systems (SMS) Certificate Course

Investigating the maintenance aspects of aviation accidents and incidents can frequently be a complex yet beneficial undertaking. As operators move towards second- and even third- tier outsourcing for their maintenance activities, the complexity of the maintenance-related aspects of accident and incident investigations continues to increase. Today’s investigator, even if familiar with basic maintenance practices, must update his/her knowledge to become acquainted with the intricacies and potential pitfalls of these new organizational arrangements.

This course brings dynamic and focused Human Factors training in Aviation Maintenance (HFAM) to the civilian and military aviation maintenance workplaces. HFAM, often also referred to as Maintenance Resource Management (MRM), seeks to reduce human error resulting in a safer and more efficient maintenance operation.

Human factors, as the largest causal factor of accidents, must be targeted for major safety efforts if an improved safety record is to be achieved.

Who Should Attend

Anyone associated with flying operations or safety management will benefit from Human Factors in Aviation Maintenance training and those responsible for developing, designing and implementing safety programs in their maintenance organizations to fulfill regulatory requirements. Getting an airplane into the air is a team effort and requires the utmost coordination to do it safely. The goal of any production oriented organization is to operate efficiently and effectively. This course can be customized to meet the needs of the customer. Both military and commercial aviation communities are utilizing this type of training to enhance performance and safety.

Participants should include:

  • Corporate/Senior level managers
  • Flight Department managers
  • Schedulers/Dispatchers
  • Unit Safety Officers
  • Quality Assurance and Oversight Personnel
  • Mechanics
  • Ramp Workers
  • Flight Attendants/Flight crew members
  • ATC Controllers
  • Pilots
  • Anyone with an interest in aviation safety

How You Will Benefit

  • You will learn the basic concepts of human factors as applied to aviation maintenance.
  • You will learn the regulatory requirements for a human factors safety program under various federal and international guidelines.
  • You will understand human error and its impact on the organization, workplace and worker.
  • You will learn the program implementation strategies taught to the FAA Aviation Safety Inspectors.
  • You will learn to recognize the “Dirty Dozen” of aviation maintenance.
  • You will learn to identify organizational norms and establish a cultural safety presence.
  • You will develop an awareness of your worth to the system.
  • You will learn concepts for developing an internal human factors training program which can reduce errors and mitigate the consequences of these errors.
  • By course completion you will have the essentials needed to develop, implement and self-evaluate a human factors program tailored to you organization.
  • This course is accepted by the Board of Certified Safety Professionals for Continuance of Certification Credit.
  • HFAM is one of the optional courses in the Certificate in Safety Management Systems granted by SCSI.
  • SCSI will award 2.4 CEUs to each participant who successfully completes this course.

Course Topics

  • HFAM History & FAA Regulations/guidance
  • Human Factors in the Workplace
  • Human Error Principles & Just Culture
  • Supervisory & Organizational Error and Norms
  • Diminished Human Performance
  • Stress and Fatigue
  • Effective Communications
  • Individual and Organizational Situation Awareness
  • HF Process Application
  • Conflict Management
  • Accident Causation/Event Investigation
  • Human Factors Training Program Development & Evaluation

Course References

  • FAA Advisory Circular 120-72 : Maintenance Resource Management Training
  • UK CAA CAP 716: Aviation Maintenance Human Factors (EASA Part-145)
  • JAA Human Factors Working Group Report: Human Factors in maintenance
  • Operator’s Manual: Human Factors in Aviation Maintenance, FAA, October 6, 2006
  • EASA 145 Certification
  • Flight Standards Service Plan for Maintenance Human Factors (FY 2006-2007), Federal Aviation Administration, Sept 30,2006
  • Vol. 3, Chapter 24, Section 2, Evaluate and Accept a Maintenance Human Factors Training Program, FAA, Order 8900, Chg 7, December 17, 2007
  • Order 9550.8A, Human Factors Policy FAA, December 1, 2005
  • Maintenance Resource Management Programs Provide Tools for Reducing Human Error, James T. McKenna, Flight Safety Digest, October, 2002, Flight Safety Foundation

Course Administration

The Human Factors in Aviation Maintenance course consists of 3 training days (24 classroom hours). Students receive a course book to include class notes, lecture outlines, additional reference material and a Certificate of Completion. The classes start each morning at 0800 and ending at 1700 on the last day. This course can be conducted on-site at a location of your choice by contract at a significant savings and reduction of lost-productivity costs.